CANCELLATION OR VARIATION
- Guests who cancel at least 28 days before check-in will get back 100% of the amount that they’ve paid. If they cancel between 14 and 28 days before check-in, they’ll get back 50%. Otherwise, they won’t get a refund apart from the security bond if it has been paid.
- We have a minimum night’s stay policy of 2 nights for the Holiday House. No refund will be made for a variation to the extent that it breaches our minimum night’s stay policy.
SECURITY BOND
- A security bond payment of $500 is required at the same time as the outstanding balance of your Booking. It will be credited to your designated bank account once our Property has been inspected and deemed left in a similar state to your arrival. We agree to ensure this occurs within 3 working days of your departure.
- Any damage, loss or expense incurred by Management as a result of your breach of these Terms and Conditions will be charged against the security bond. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests beyond those declared, and late check-out beyond 10am that has not been given prior permission.
- Should the damage, loss or expenses incurred by Management exceed the $500 security bond held, you will be charged the additional costs.
- If an insurance claim is lodged by the owner to recover any expense not covered by the guest the insurance company has the right to seek recovery from the guest. The insurer will request and be given a copy of the rental agreement with the Guests details and security bond information.
UNAVAILABILITY
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (e.g., fire, storm/cyclone, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.
