Privacy Policy

1.About this Privacy Policy

Golden Sands Retreat respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Harvest Home Holdings Pty Ltd ACN [074 467 169] ABN [19 049 288 621], trading as Golden Sands Retreat (“Golden Sands Retreat”, “we”, “us” or “our”), collects, uses, stores and discloses personal information.

  • visit our website at https://goldensandsretreat.com.au;
  • submit an accommodation, wedding or general enquiry;
  • contact us by telephone, email or another communication channel;
  • interact with our online advertising; or
  • otherwise communicate with Golden Sands Retreat.

Our accommodation property is located at:

Golden Sands Retreat
36 Cox Drive, Wagait Beach NT 0822 Australia

For privacy enquiries, contact:

Email: info@goldensandsretreat.com.au
Telephone: 08 7937 1882
Postal address: 100 Eastlake treet, Carrara QLD 4211

2.Personal information we collect

The types of personal information we collect depend on how you interact with us.

Enquiry information

When you submit an enquiry through our website or contact us directly, we may collect:

  • your first and last name;
  • your email address;
  • your telephone number, where provided;
  • your preferred accommodation or property type;
  • your proposed arrival and departure dates;
  • your proposed wedding or event date;
  • expected guest numbers;
  • the contents of your message;
  • your accommodation, wedding or event requirements; and
  • other information you voluntarily provide.

Please do not provide sensitive information through an enquiry form unless it is reasonably necessary for us to respond to your request.

Where information about accessibility, health, dietary requirements or another sensitive matter is necessary, we will handle it only for the purpose for which it was provided and in accordance with applicable law.

Website and advertising information

When you use our website, we and our technology providers may automatically collect information such as:

  • your Internet Protocol address;
  • device type;
  • browser type and version;
  • operating system;
  • approximate geographic location;
  • referring website or advertising source;
  • pages viewed;
  • links or buttons selected;
  • dates and times of visits;
  • time spent on pages;
  • enquiry or booking-button interactions;
  • advertising identifiers;
  • cookie identifiers; and
  • information about whether an advertisement contributed to a website visit or enquiry.

This information may be collected through cookies, pixels, tags, software development kits, server logs and similar technologies.

Some technical or advertising information may constitute personal information where it identifies you or can reasonably be linked with other information that identifies you.

3.How we collect information

We may collect personal information:

  • directly from you when you complete an enquiry form;
  • when you contact us by email, telephone or social media;
  • automatically when you visit or interact with our website;
  • from analytics and advertising service providers;
  • from a person making an enquiry on behalf of a group or another guest; and
  • from booking providers or other service providers where you have authorised the disclosure or it is necessary to manage your enquiry.

Where you provide information about another person, you should ensure that you have their permission to provide it and that they understand how it may be handled.

4.Why we collect and use personal information

We may collect, hold and use personal information to:

  • respond to general enquiries;
  • respond to accommodation enquiries;
  • respond to wedding and event enquiries;
  • provide availability, pricing and property information;
  • prepare quotations or proposals;
  • communicate with you about your enquiry;
  • arrange follow-up communication you have requested;
  • manage customer service issues, feedback or complaints;
  • operate, maintain and secure our website;
  • detect spam, fraud, malicious activity and security incidents;
  • understand how visitors find and use our website;
  • measure the effectiveness of our advertising;
  • improve our website, services and marketing;
  • create advertising audiences, where permitted;
  • display relevant advertising on third-party platforms;
  • comply with legal, regulatory, insurance and record-keeping obligations; and
  • establish, exercise or defend legal claims.

We will not use information submitted through an enquiry form for an unrelated purpose unless we have your consent or are otherwise permitted or required to do so by law.

5. Accommodation bookings and payments

Our website may direct you to an external booking platform to check availability, make a reservation or submit payment.

Information you provide directly to an external booking or payment platform is collected and handled by that provider under its own privacy policy and terms. This may include:

  • booking dates;
  • guest details;
  • contact information;
  • billing information;
  • payment-card information; and
  • reservation details.

Golden Sands Retreat does not collect or store complete payment-card information through its website enquiry forms.

We encourage you to review the privacy policy of the relevant booking or payment provider before supplying information.

6. Cookies and similar technologies

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand website usage, prevent misuse and measure advertising performance.

A cookie is a small data file stored on your device when you visit a website. Other technologies, such as pixels and tags, may transmit information about website activity to third-party providers.

The technologies used on our website may include the following categories.

Essential technologies

These technologies support functions such as:

  • website security;
  • network management;
  • form submission;
  • spam prevention;
  • cookie-consent preferences; and
  • basic website operation.

The website may not function properly without essential technologies.

Analytics technologies

Analytics technologies help us understand matters such as:

  • how visitors reach the website;
  • which pages visitors view;
  • how long visitors remain on the website;
  • which devices and browsers are used; and
  • whether visitors experience technical problems.

Analytics information helps us assess and improve the website.

Advertising technologies

Advertising pixels, cookies and tags may help us:

  • measure whether an advertisement resulted in a website visit or enquiry;
  • understand the general performance of advertising campaigns;
  • create or exclude advertising audiences;
  • limit repeated advertising;
  • display advertising that may be more relevant to visitors; and
  • understand interactions across websites, devices or advertising platforms.

Depending on the services enabled on our website, advertising and analytics providers may include Google and Meta. Those providers may combine information collected through our website with information they hold from other websites, applications or services, in accordance with their own privacy policies.

The specific services in use may change from time to time. Current categories and available choices should be displayed through our cookie-consent settings.

7. Your cookie choices

Where our consent system offers a choice, you may:

  • accept all cookies;
  • reject optional cookies;
  • select particular categories; or
  • change your preferences later.

Rejecting optional analytics or advertising technologies should not prevent you from viewing the main content of the website. However, certain embedded features may not function until the relevant category is enabled.

You can also control cookies through your browser settings. Blocking all cookies may affect website functionality.

Withdrawing consent does not necessarily remove information already collected by a third-party provider before consent was withdrawn. You may need to use the provider’s privacy or advertising controls to manage information already associated with your account or device.

8.Google services and reCAPTCHA

Our forms may use Google reCAPTCHA or a similar security service to distinguish genuine users from automated or abusive activity.

When this service is enabled, the provider may collect technical and interaction information, such as:

  • IP address;
  • browser and device information;
  • website interactions; and
  • security-related information.

The service provider handles this information under its own privacy policy and terms.

Our website may also use other Google services, such as analytics, advertising measurement, embedded maps or video content. These services may collect information when they are loaded or used, subject to your cookie choices where applicable.

9. Disclosure of personal information

We may disclose personal information to organisations that assist us in operating the property, website or business, including:

  • website hosting providers;
  • website developers and IT support providers;
  • email and communication providers;
  • customer-enquiry and form-management providers;
  • analytics providers;
  • advertising and social-media platforms;
  • spam-prevention and security providers;
  • booking and property-management platforms;
  • professional advisers, including accountants, insurers and lawyers;
  • contractors assisting with property or guest services where reasonably necessary;
  • government, regulatory or law-enforcement authorities where required or authorised by law; and
  • a purchaser or adviser in connection with a proposed sale, restructure or transfer of the business.

We only disclose personal information where reasonably necessary for the relevant purpose or where disclosure is permitted or required by law.

We do not sell enquiry-form information to data brokers.

10. Overseas processing and disclosure

Some of our service providers may store or process information outside Australia.

These providers may operate infrastructure in countries including the United States, Singapore, countries within the European Union and other locations in which their service infrastructure or subcontractors operate.

The countries involved can change as providers update their systems. Where practicable, we take reasonable steps to select reputable providers and understand their privacy and security practices.

By interacting with third-party services, your information may also be subject to the privacy and data-protection laws of the country in which it is processed.

11. Direct marketing

We will not automatically add you to a marketing mailing list merely because you submitted an accommodation, wedding or general enquiry.

We may send promotional emails or electronic messages where:

  • you have expressly consented;
  • consent can otherwise lawfully be inferred; or
  • the communication is otherwise permitted by law.

Marketing communications will identify the sender and provide a way to unsubscribe. You can withdraw your marketing consent at any time by:

  • selecting the unsubscribe link in a marketing email;
  • following the opt-out instructions in the message; or
  • contacting us using the details in this policy.

An unsubscribe request will not prevent us from sending non-promotional communications that are reasonably necessary to respond to an active enquiry or administer a requested service.

12. Data security

We take reasonable administrative, technical and physical measures to protect personal information from:

  • misuse;
  • interference;
  • loss;
  • unauthorised access;
  • unauthorised modification; and
  • unauthorised disclosure.

These measures may include:

  • HTTPS encryption;
  • access controls;
  • password-protected systems;
  • software and security updates;
  • website security monitoring;
  • spam and bot protection;
  • restricted administrative access;
  • backups; and
  • the use of reputable service providers.

No internet transmission or storage system is completely secure. We cannot guarantee the absolute security of information transmitted online.

13. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • respond to and follow up an enquiry;
  • maintain appropriate business records;
  • comply with legal, tax, accounting or insurance requirements;
  • manage a complaint or dispute; and
  • protect our legitimate legal interests.

The retention period may vary according to the nature of the information and the reason it is held.

When personal information is no longer reasonably required, we will take reasonable steps to delete it, destroy it securely or de-identify it, unless we are required or authorised by law to retain it.

Analytics and advertising providers may apply their own retention periods to information collected through their technologies.

14. Accessing or correcting personal information

You may contact us to:

  • ask whether we hold personal information about you;
  • request access to personal information we hold;
  • request correction of information that is inaccurate, incomplete, out of date, irrelevant or misleading; or
  • ask a question about how your information has been handled.

We may need to verify your identity before responding.

In some circumstances, access may be limited or refused where permitted by law. Where appropriate, we will explain the reason for doing so.

No fee will normally be charged for making an access or correction request. We may charge a reasonable cost where permitted by law and where substantial work is required to provide access.

15. Privacy complaints

You may contact us if you believe we have mishandled your personal information or failed to comply with this Privacy Policy.

Please provide:

  • your name and contact details;
  • an explanation of your concern;
  • relevant dates or communications; and
  • the outcome you are seeking.

We will acknowledge and investigate the complaint within a reasonable period. We may contact you for additional information and will explain the outcome of our investigation.

Send privacy complaints to:

Privacy Officer
Harvest Home Holdings Pty Ltd trading as Golden Sands Retreat
Email: info@goldensandsretreat.com.au
Telephone: 08 7937 1882
Postal address: 100 Eastlake treet, Carrara QLD 4211

Where the Privacy Act 1988 (Cth) applies and you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

16. Third-party websites and platforms

Our website may contain links to:

  • booking platforms;
  • payment providers;
  • social-media platforms;
  • mapping services;
  • tourism websites; and
  • other third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of each third party before providing personal information.

17. Children’s privacy

Our website and enquiry services are intended for adults arranging accommodation, weddings or related services.

We do not knowingly seek to collect personal information directly from children. A parent, guardian or responsible adult should make enquiries on behalf of a child.

Please contact us if you believe a child has provided personal information without appropriate permission.

18. Application of Australian privacy law

Golden Sands Retreat handles personal information in accordance with applicable Australian law.

Some small businesses may be exempt from parts of the Privacy Act 1988 (Cth). Whether an exemption applies depends on matters including annual turnover, business structure and the nature of the business’s activities.

Regardless of whether a particular statutory obligation applies, we aim to handle personal information consistently with the principles described in this policy.

19. Changes to this Privacy Policy

We may update this Privacy Policy when:

  • our information-handling practices change;
  • we introduce new website or advertising technologies;
  • our service providers change; or
  • legal or regulatory requirements change.

The updated policy will be published on this page with a revised “Last updated” date.

Material changes may also be communicated through the website or another appropriate channel.

20. Contact us

For privacy questions, access or correction requests, or complaints, contact:

Golden Sands Retreat
ABN: 19 049 288 621
Address: 36 Cox Drive, Wagait Beach NT 0822
Email: info@goldensandsretreat.com.au
Telephone: 08 7937 1882
Website: https://goldensandsretreat.com.au